Private Bank
Covered under RBI Fair Practices Code & Integrated Ombudsman Scheme 2021

File a Complaint Against
ICICI Bank

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Common Complaints Against ICICI Bank

ICICI Bank Nodal Officer
Banks must respond within 30 days. If unsatisfied, escalate to RBI Ombudsman.

How to Escalate Your Complaint

1
Complaint to Branch
First raise the issue with your branch manager. Keep written proof.
Respond in 30 days
2
Nodal Officer
Escalate to ICICI Bank Nodal Officer if branch doesn't resolve.
Further 30 days
3
RBI Ombudsman
File at cms.rbi.org.in if Nodal Officer doesn't resolve. Free and binding.
30-day resolution
4
Consumer Forum
Claim compensation for harassment, mental agony, and financial loss.
90-day resolution
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