Escalation Directory

Select Your Institution — See the Full Escalation Chain

Banks must resolve complaints through a 4-level internal chain before you approach RBI Ombudsman. Select your institution to see every email ID at every level — pre-filled and ready to write.

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Level 1 — Customer Care / Grievance Cell

First complaint — mandatory 30-day response

⏱ 30 days

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Level 2 — Nodal Officer

Escalate if Level 1 fails or no response in 30 days

⏱ 30 days

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Level 3 — Principal Nodal Officer

Senior internal escalation before going to RBI

⏱ 30 days

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Level 4 — RBI Integrated Ombudsman

External regulator — file if all internal levels fail

⏱ Resolved within 30 days by Ombudsman

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Select your institution from the list

All 4 escalation levels with pre-filled email IDs will appear here