UPI — Money Deducted But Beneficiary Did Not Receive
You made a UPI payment. Your account was debited but the beneficiary's account was not credited. The payment shows as "pending" or "failed" on your app but money has left your account.
⚖️Your Rights Under RBI Regulations
If a UPI transaction fails after debit, the money must be auto-reversed within 5 business days.
If not reversed within 5 business days, file a complaint — the bank must credit within 1 business day of the complaint.
Rs.100 per day compensation applies if the bank delays reversal beyond the mandated timeline.
💰 What You Can Recover
Full refund of deducted amount + Rs.100 per day for each day of delay beyond 5 business days.
⏱ Response Deadline
File complaint after 5 business days if not auto-reversed.
📋Step-by-Step — What to Do
Check your UPI app for the transaction status and note the UTR (transaction reference) number.
Wait 5 business days for auto-reversal.
If not reversed in 5 days, write to your bank's customer service with UTR number.
File with RBI Ombudsman if bank does not reverse within 24 hours of your complaint.
🏛 Where to Escalate If Bank Doesn't Respond
RBI Integrated Ombudsman — cms.rbi.org.in (select "Payment System" category)
Facing this issue with your Bank, NBFC, MFI, SFB or Fintech?
AI merit analysis + expert-drafted RBI-backed communication. Starting at ₹199.
File Complaint →Check my rights first →Use our Free Instant Rights Tool — type your problem, get your exact rights in seconds.
Check My Rights Free →