Failed UPI Transaction — Refund Not Received in 5 Days
A UPI transaction failed — the merchant or beneficiary did not receive money — but you have not received a refund to your account even after 5 business days.
⚖️Your Rights Under RBI Regulations
Failed UPI transactions must be auto-reversed within 5 business days.
After 5 business days, file a formal complaint with your bank.
Bank must resolve within 1 business day of receiving your complaint.
Rs.100 per day compensation for delays beyond mandated timelines.
💰 What You Can Recover
Full refund + Rs.100 per day from day 6 until actual reversal.
⏱ Response Deadline
After 5 business days of non-reversal.
📋Step-by-Step — What to Do
Note the UTR number of the failed transaction.
Contact the bank after 5 business days with UTR and demand reversal.
File with RBI Ombudsman if bank refuses or delays further.
🏛 Where to Escalate If Bank Doesn't Respond
RBI Integrated Ombudsman — cms.rbi.org.in
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