NEFT/RTGS Charges for Online Transfers
Your bank is charging you for NEFT or RTGS transfers initiated through internet banking or mobile banking. RBI explicitly removed all charges on these digital transfers from March 2020.
⚖️Your Rights Under RBI Regulations
All NEFT and RTGS transactions initiated by customers through online channels (internet banking, mobile banking) are free — RBI/2019-20/142.
Banks were directed to pass this benefit to customers from June 2019 (NEFT) and March 2020 (RTGS).
Only branch-initiated NEFT/RTGS may still carry a nominal charge — online is mandatorily free.
💰 What You Can Recover
Refund of all NEFT/RTGS charges on online transactions since June 2019 with interest.
⏱ Response Deadline
30 days for bank response.
📋Step-by-Step — What to Do
Download statements for the past 12 months. Total all NEFT/RTGS charges on online transfers.
Write to branch citing RBI/2019-20/142. This is a clear regulatory violation — most banks refund immediately.
If refused, file with RBI Ombudsman.
🏛 Where to Escalate If Bank Doesn't Respond
RBI Integrated Ombudsman — cms.rbi.org.in
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